MyHealth is an online health management tool for customer-owners provided by Cerner® and the Alaska Native Medical Center.
If you would like to sign up for a MyHealth account, talk to your integrated care team and they will assist you with the registration process.
How do I request an appointment?
Select the Appointments section on the left navigation panel and click Request an Appointment.
You will receive a secure message with appointment availability options or confirmation.
How do I reschedule an appointment?
To reschedule an appointment, click on the View Appointments link under the Appointments section on the left navigation panel.
An appointment will be scheduled that most closely matches your request according to availability. The appointment will then display in the Appointments View, typically within one business day.
How do I cancel an appointment?
To cancel an appointment, click on the View Appointments link under the Appointments section on the left navigation panel.
What is MyHealth?
MyHealth is an online health management tool for customer-owners provided by Cerner® and the Alaska Native Medical Center.
Why are we encouraging customer-owners to sign-up?
MyHealth will allow the customer-owner greater access to their limited health record and their health care team.
Who do I ask if I have questions regarding MyHealth?
If you are a customer-owner and have a question regarding your health information, please contact your primary care provider.
To sign up for a MyHealth account, or for any questions regarding your medical record, contact Alaska Native Medical Center Central Registration at (907) 729-1395.
For a complete copy of your medical record, contact ANMC Medical Records at 907-729-3019.
For password issues, you can update your password online by clicking “forgot password” or by calling 877-621-8014 24-hours daily.
Please DO NOT use Secure Messaging for urgent matters. Normal turn-around time is one business day. Secure Messaging is your tool for conveniently communicating with your health care professionals. Please keep the following in mind when using Secure Messaging:
Please note that MyHealth provides limited access to your health record and will not include all of the information related to your treatment. You can view the following:
You should not rely on MyHealth for full and complete access to your health record. If you need a copy of your complete medical record, you should contact Medical Records at 907-729-3019 to get a complete copy.
Requesting Appointments
How do I request an appointment?
Select the Appointments section on the left navigation panel and click Request an Appointment.
You will receive a secure message with appointment availability options or confirmation.
How do I reschedule an appointment?
To reschedule an appointment, click on the View Appointments link under the Appointments section on the left navigation panel.
An appointment will be scheduled that most closely matches your request according to availability. The appointment will then display in the Appointments View, typically within one business day.
How do I cancel an appointment?
To cancel an appointment, click on the View Appointments link under the Appointments section on the left navigation panel.
Secure Messaging
How do I check my messages?
When you receive a message in MyHealth, a message alert from MyHealth will be sent to the email address that you provided. Click on the link provided in the email for quick access to MyHealth.
How do I send a message to a provider?
You can send a message to your provider by clicking on the Secure Messaging navigation panel. This will expand the panel to reveal message options including available messaging templates. To send a message:
How will I know when I have a new message?
When a new message arrives in your MyHealth inbox, an email notification will be sent to the address that you provided during registration.
Viewing Health Records
What can I view in the MyHealth Health Record?
The Health Record includes a view of clinical data from the ANMC Electronic Health Record, which includes:
Lab results are accessed separately using the Lab Results link in the Health Record navigation panel.
*Important: The MyHealth Health Record is not comprehensive. For a complete copy of your personal medical record or questions, please call ANMC Medical Records at 907-729-3019.
What is Access Log?
The Access Log feature allows you to track when you or your proxy access your MyHealth account.
For password issues, please call toll free 877-621-5014 24 hours a day/7 days a week.
Customer-owners 18 years or older may create a MyHealth account.
General
What is MyHealth?
MyHealth is an online health management tool for customer-owners provided by Cerner® and the Alaska Native Medical Center.
Why are we encouraging customer-owners to sign-up?
MyHealth will allow the customer-owner greater access to their limited health record and their health care team.
Who do I ask if I have questions regarding MyHealth?
If you are a customer-owner and have a question regarding your health information, please contact your primary care provider.
To sign up for a MyHealth account, or for any questions regarding your medical record, contact Alaska Native Medical Center Central Registration at 907-729-1395.
For a complete copy of your medical record, contact ANMC Medical Records at 907-729-3019.
For password issues, you can update your password online by clicking “forgot password” or by calling 877-621-8014 24-hours daily.
Security
Is customer-owner information secure in MyHealth?
Yes. MyHealth is a product of Cerner®, is HIPAA compliant and provides the customer-owner with the ability to securely view, store, and share their health information.
Participation
Which clinics are participating in MyHealth?
As of October 2013, the following clinics and providers are participating in communicating with customer-owners via MyHealth:
Registration
Can participating customer-owners register their children?
Yes, parents and legal guardians of minors ages 0-12 may now sign up for a MyHealth account to access their child’s limited health record.
Click here to download the MyHealth Patient Portal Access Request. After completing the application, please provide it to your primary care team at your next appointment.
Self-only Access for ages 13-17 with written parental consent.
Can a customer-owner decline registering for MyHealth?
Participation in MyHealth is voluntary. Any customer-owner can decline to participate in enrolling for a MyHealth account.
What information will the front desk or provider team need to help me register for a MyHealth account?
The customer-owner will need to provide:
Can a customer-owner update personal information through MyHealth?
Yes. If Central Registration needs more documentation, they will send a secure message.
Access
What can I access on MyHealth?
Customer-owners will have access to:
To access your pathology record or a complete copy of your medical record, contact ANMC Medical Records at 907-729-3019.
Which customer-owners will be able to have access to MyHealth?
Customer-owners over the age of 18, or parents and legal guardians of minors ages 0-12, may sign up for a MyHealth account. Self-only Access for ages 13-17 with written parental consent.
How does a customer-owner access MyHealth?
Once a customer-owner has been registered and verified the account through their email, they can access MyHealth anywhere they have access to the internet – home, work, school, the library, etc. Minors aged 13 – 17 are not permitted a MyHealth account at this time, however, parents are able to obtain their child’s health information through the Medical Records Office. Self-only access for ages 13-17 with written parental consent.
Labs
Are customer-owner labs available immediately in MyHealth?
Yes, customer-owner labs are released immediately after resulting and can be viewable within the patient portal.